Refund policy

At KyaScene, returns are limited because we are a small business. We only accept returns if there is a print issue with the product.

Return window

You can request a return within 5 days of receiving your order, but only for print defects or misprints.

Eligibility for return

To qualify for a return:

• The item must have a clear print defect or misprint
• The item must be unused, unwashed, and in the same condition you received it, with tags and original packaging
• You must provide the receipt or proof of purchase
• You must contact us within 5 days of delivery

Not eligible for return

We cannot accept returns for these reasons:

• Wrong size ordered
• Change of mind
• Style or fit dissatisfaction

Please check the size chart carefully before placing your order.

How to request a return

To initiate a return, email us at contact@kyascene.com with:

• Your order number
• Photos clearly showing the print defect
• A brief description of the issue

If your return is approved, we will arrange a pickup from your address. Please do not send anything back without confirmation from our team.

For any return question, you can always reach us at contact@kyascene.com.

Damages and print issues

Check your order when it arrives and contact us immediately if:

• The print has defects
• The design does not match what was ordered

We will review the issue and assist you promptly.

Exceptions and non-returnable items

We do not accept returns for:

• Items without print issues
• Customer sizing errors
• Sale items
• Gift cards

If you are unsure about a product, feel free to contact us before purchasing.

Refunds

After we receive and inspect the returned item, we will notify you about the approval status. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or card provider may take extra time to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at contact@kyascene.com.