Shipping policy

Last updated: 12-02-2026

Thank you for shopping with KyaScene. This Shipping Policy explains how and when your order will be processed, dispatched, and delivered.

Order Processing

All orders are processed after successful payment confirmation.

  • Orders are usually prepared and dispatched within up to 3 business days from the date of order.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • During product launches, sales, or high-volume periods, processing may take slightly longer. We always try to ship as quickly as possible.

Once your order is dispatched, you will receive a shipping confirmation message with tracking details.

Delivery Timeline

After dispatch, delivery typically takes up to 7 business days depending on your location.

Estimated timelines:

  • Metro cities: 2 to 5 business days
  • Tier 2 and Tier 3 cities: 3 to 7 business days
  • Remote locations: may take slightly longer

Please note that delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, or regional restrictions.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping offers, if active, will be automatically applied to eligible orders.

Tracking Your Order

Once shipped, you will receive a tracking link via email or SMS.
You can use this link to monitor the shipment status in real time.

If you do not receive tracking details within 3 business days, please contact us and we will assist you.

Incorrect Address

Customers are responsible for providing accurate shipping details.

Kyascene is not responsible for delays or failed deliveries due to:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Unavailability of the recipient at the time of delivery

If an order is returned to us due to incorrect information, re-shipping charges may apply.

Delivery Attempts

Courier partners usually attempt delivery 2 to 3 times. If the package remains undelivered, it may be returned to us. We will contact you to arrange re-shipment.

Delays Beyond Our Control

While we aim to deliver within the stated timeframe, delays may occur due to circumstances beyond our control, including:

  • Natural events
  • Transportation disruptions
  • Government restrictions
  • High courier load

We appreciate your patience in such situations.

Contact Us

For any shipping-related queries, please contact us:

Email: support@kyascene.com
Website: https://kyascene.com

We are happy to help and will respond as soon as possible.